Return Policy

Herb & Bean by Sinhapitiya Estate — herbnbean.com. This policy was last updated on September 11, 2026.

We want you to be happy with your tea, coffee, and spices from Herb & Bean. Because our products are food items intended for consumption, our return policy is designed with both your satisfaction and food safety in mind.

1. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery at info@sinhapitiyaestate.com with your order number and a photo of the item received. We will arrange a replacement or a full refund at no additional cost to you.

2. Consumable Products

For hygiene and food-safety reasons, we are unable to accept returns of opened or used tea, coffee, or spice products unless the item is damaged, defective, or incorrect as described above. Please inspect your order as soon as it arrives.

3. Change of Mind

If you have changed your mind about an unopened, unused item in its original packaging, please contact us within 7 days of delivery. Change-of-mind returns are accepted at our discretion, and return shipping costs will be the customer’s responsibility unless the item was faulty.

4. How to Request a Return

• Email info@sinhapitiyaestate.com or call +94 81 235 4824 with your order number and reason for the return.
• Our team will review your request and confirm whether the item is eligible for return, replacement, or refund.
• If approved, we will provide instructions for returning the item, where applicable.

5. Refunds

Approved refunds are issued to your original payment method within 7–14 business days of approval. Shipping charges are non-refundable unless the return is due to our error.

6. Wholesale and Bulk Orders

Custom, wholesale, or bulk orders are handled on a case-by-case basis. If you have a concern about a wholesale order, please contact our estate team directly to discuss options.

7. Non-Returnable Situations

• Products reported more than 7 days after delivery.
• Products that have been opened, used, or are missing original packaging (unless damaged or defective).
• Issues caused by incorrect address details provided at checkout.

Contact Us

If you have any questions, you can reach us at:

Sinhapitiya Estate, Gampola, Sri Lanka
Email: info@sinhapitiyaestate.com
Phone: +94 81 235 4824