Privacy Policy

Herb & Bean by Sinhapitiya Estate — herbnbean.com. This policy was last updated on September 11, 2026.

Sinhapitiya Estate (“we”, “us”, “our”) operates the website herbnbean.com (the “Site”), through which we sell artisanal teas, heritage coffee, and organically grown spices. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have.

1. Information We Collect

When you browse the Site, create an account, place an order, or contact us, we may collect:

• Contact details: name, email address, phone number, billing and shipping address.
• Order information: products purchased, order value, order history, and delivery preferences.
• Payment information: processed securely by our third-party payment gateway. We do not store full card numbers on our servers.
• Account information: username and password, if you create an account.
• Communication data: messages you send us through our contact form, email, or phone, including the topic of your enquiry.
• Technical data: IP address, browser type, device information, and pages visited, collected automatically through cookies and similar technologies.

2. How We Use Your Information

We use the information we collect to:

• Process, fulfil, and deliver your orders.
• Communicate with you about your orders, enquiries, and account.
• Provide customer support and respond to wholesale or research enquiries.
• Improve the Site, our products, and the shopping experience.
• Send you updates about new products, offers, or estate news, where you have opted in — you may unsubscribe at any time.
• Detect and prevent fraud, and comply with legal obligations.

3. Cookies

The Site uses cookies and similar technologies to keep your cart working correctly, remember your preferences, and understand how visitors use the Site. You can control or disable cookies through your browser settings, though some parts of the Site (such as checkout) may not function properly without them.

4. Sharing Your Information

We do not sell your personal information. We may share it with:

• Payment processors, to securely complete transactions.
• Delivery and courier partners, to fulfil and ship your order.
• Service providers who help us run the Site (such as hosting and website management), bound by confidentiality obligations.
• Authorities, where required by law or to protect our legal rights.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, including maintaining order and accounting records, unless a longer retention period is required by law.

6. Data Security

We use reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. No method of transmission over the internet is completely secure, and we encourage you to use a strong, unique password for your account.

7. Your Rights

Depending on where you are located, you may have the right to access, correct, or request deletion of your personal information, or to withdraw consent to marketing communications. To exercise any of these rights, please contact us using the details below.

8. Children’s Privacy

The Site is not directed at children, and we do not knowingly collect personal information from individuals under the age of 18.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The updated version will be posted on this page with a revised effective date.

Contact Us

If you have any questions, you can reach us at:

Sinhapitiya Estate, Gampola, Sri Lanka
Email: info@sinhapitiyaestate.com
Phone: +94 81 235 4824